Politique de remboursement

VIZAGO – REFUND & CANCELLATION POLICY (VISA SERVICES)

Last Updated: [Insert Date]

IMPORTANT NOTICE

This Refund & Cancellation Policy applies to all services offered by Vizago, including:

  • Visa assistance (eVisa & sticker visa)

  • Documentation services

  • Consultation services

  • Travel-related services

By using Vizago services, you agree to this policy.

1. GENERAL POLICY

1.1 Vizago operates as a service provider and facilitator for visa applications.

1.2 Due to the nature of visa processing (involving embassies, third parties, and government authorities), most fees are non-refundable.

2. VISA SERVICE FEES

2.1 Vizago service fees are:

  • Non-refundable once processing has started

  • Charged for consultation, documentation, and application handling

2.2 Embassy/consulate fees:

  • Are separate from Vizago fees

  • Are strictly non-refundable under any circumstances

3. NON-REFUNDABLE SITUATIONS

No refund will be provided in the following cases:

  • Visa rejection by embassy/consulate

  • Delay in visa processing

  • Change in travel plans by the user

  • Incomplete or incorrect documents submitted by user

  • Failure to attend interview/biometrics

  • Submission of fraudulent or misleading information

  • Application withdrawal after submission

  • Change in visa rules or embassy requirements

4. LIMITED REFUND ELIGIBILITY

Refunds (if any) may be considered only in the following cases:

4.1 Non-Processing of Application

  • If Vizago has not started processing the application

  • Request must be made within 24–48 hours of payment

4.2 Duplicate Payment

  • If the user has made duplicate payment by mistake

4.3 Service Not Delivered

  • If Vizago fails to provide the agreed service due to internal reasons

5. PARTIAL REFUNDS

In some cases, Vizago may provide a partial refund after deducting:

  • Consultation charges

  • Documentation processing fees

  • Administrative costs

6. DIGITAL & SERVICE NATURE DISCLAIMER

Since visa services are:

  • Time-based

  • Effort-based

  • Digitally delivered

Once work has started, refunds are generally not possible.

7. USER RESPONSIBILITY

Before applying, the user must:

  • Check visa requirements carefully

  • Ensure eligibility

  • Verify documents

Vizago is not responsible for:

  • User mistakes

  • Eligibility issues

  • Document errors

8. REFUND PROCESS

8.1 Approved refunds (if applicable) will be:

  • Processed within 5–7 working days

  • Credited to the original payment method

8.2 Users must email refund requests to:

📧 info@vizago.in

with:

  • Payment proof

  • Reason for refund

  • Application details

9. CANCELLATION POLICY

9.1 Users may request cancellation:

  • Before application submission only

9.2 Once:

  • Application is submitted OR

  • Processing has started

👉 Cancellation is not allowed

10. EXCEPTIONAL CASES

Vizago reserves the right to:

  • Approve or reject refund requests

  • Decide refund amount (if any)

  • Evaluate cases individually

11. CONTACT DETAILS

For refund or cancellation requests:

🌐 Website: https://vizago.in
📧 Email: info@vizago.in
📞 Phone: 9217035127
📍 Location: Bilaspur, Chhattisgarh, India

DECLARATION

By using Vizago services, you acknowledge:

✔ You understand visa services are non-refundable in most cases
✔ You accept risks related to visa approval and timelines
✔ You agree to this Refund & Cancellation Policy

END OF DOCUMENT